Refund Policy

Effective Date: August 1, 2024

1. Introduction

At tanboulifoodstuff.com, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which refunds are granted, in compliance with Egyptian laws, particularly the Consumer Protection Law No. 181 of 2018.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • The product is defective or damaged upon receipt.
  • The product received is different from what was ordered.
  • The product does not match the description provided on our website.

3. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

  • The request for a refund must be made within 14 days of receiving the product.
  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., cosmetics, skincare products)
  • Downloadable software products
  • Gift cards

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at the contacts listed at the end of this policy within 14 days of receiving your order.
  2. Provide your order number, proof of purchase, and a detailed description of the issue.
  3. Our customer service team will review your request and provide instructions for returning the product if applicable.

6. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).

8. Legal Compliance

This Refund Policy is in accordance with the Consumer Protection Law No. 181 of 2018, which grants consumers the right to return or exchange online purchases under specific conditions.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Physical Address]